Shipping policy

REFUND & RETURNS POLICY

Last updated: September 2026

We want every TAKARA GOLF order to arrive in excellent condition and meet the standards expected from our products.

This Policy explains how cancellations, returns, exchanges and refunds are handled.

  1. RETURN PERIOD

Customers may request a return within 14 calendar days of receiving their order.

To exercise your right of withdrawal, you must notify us clearly before the 14-day period expires.

Once your return has been authorised, you must send the products back within 14 calendar days of notifying us of your decision.

Your rights under applicable consumer protection legislation remain unaffected.

  1. RETURN CONDITIONS

To be eligible for a return, products should be:

• In their original condition.

• Unused beyond what is reasonably necessary to inspect them.

• Complete and returned with all included accessories.

• Returned in their original packaging where reasonably possible.

You may inspect a product in the same way you would be permitted to examine it in a physical store.

If a product has been handled beyond what is reasonably necessary and its value has been reduced, we may deduct the corresponding loss in value from the refund where permitted by law.

Proof of purchase or the order number may be required to process the return.

  1. HOW TO REQUEST A RETURN

To request a return, contact us through the Contact page on our website or email contact@takaragolf.com.

Please include:

• Your full name.

• Your order number.

• The product you wish to return.

• A clear statement that you wish to return the product or withdraw from the purchase.

• Photographs if the product is damaged, defective or incorrect.

If your request is accepted, we will provide the return instructions and the appropriate return address.

Products returned without first requesting a return may not be processed correctly. Do not send a return to the address displayed on the website unless our team has specifically instructed you to do so.

  1. RETURN SHIPPING COSTS

For returns based on a change of mind or withdrawal from the purchase, the customer is responsible for the direct cost of returning the products unless we state otherwise.

If a product is damaged, defective, incorrect or materially different from its description, TAKARA GOLF will cover the reasonable return shipping costs.

We recommend using a tracked shipping service and keeping proof of shipment. Customers are responsible for the return until it is received, except where applicable law provides otherwise.

  1. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order shortly after delivery.

If an item arrives damaged, defective or incorrect, contact us as soon as reasonably possible at contact@takaragolf.com or through our Contact page.

Include your order number and clear photographs showing the product, packaging and relevant damage or defect.

After reviewing the request, we will provide an appropriate solution, which may include:

• A replacement.

• A repair where appropriate.

• A full or partial refund.

• Another remedy required by applicable consumer law.

Damage caused by normal wear, improper use, accidents or failure to follow reasonable care instructions is not considered a manufacturing defect.

  1. REFUNDS

We will notify you after receiving and inspecting the returned products.

If the return is approved, the refund will be issued to the original payment method.

For eligible withdrawals, refunds will include the product price and the cost of the least expensive standard delivery method offered for the original order, where required by law.

Additional delivery costs resulting from choosing a more expensive shipping method will not normally be refunded.

Refunds will be processed without undue delay and within the period required by applicable law. We may withhold the refund until we have received the returned products or you provide evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may require additional time to display the refund in your account.

  1. PARTIAL RETURNS

If you return only part of an order, the product price corresponding to the accepted returned items will be refunded.

Original shipping costs may not be refundable for a partial return unless required by applicable law.

If a promotion or discount depended on purchasing a specific number of products or reaching a minimum order value, the refund may be adjusted to reflect the conditions of that promotion where legally permitted.

  1. EXCHANGES

The fastest way to receive a different product is to request a return and, once accepted, place a new order.

If an item arrives defective, damaged or incorrect and a replacement is available, we may arrange an exchange directly.

Exchanges are subject to product availability.

  1. ORDER CANCELLATIONS

If you wish to cancel or modify an order, contact us as soon as possible.

We will try to assist you, but we cannot guarantee cancellation or modification once an order has entered preparation or has been dispatched.

If the order has already been dispatched, you may request a return after receiving it in accordance with this Policy.

  1. NON-RETURNABLE PRODUCTS

Returns may not be accepted for:

• Personalised or custom-made products.

• Products that cannot be returned for health or hygiene reasons after their seal has been removed, where applicable.

• Gift cards.

• Products damaged through misuse, neglect or improper handling.

• Products expressly identified as non-returnable where permitted by law.

A reduced price or sale item is not automatically excluded from statutory return or guarantee rights.

Nothing in this section limits the customer’s rights concerning defective, damaged or non-conforming products.

  1. GIFTS

If a product was purchased as a gift, the refund will normally be issued to the original payment method used by the purchaser.

We may be unable to issue a cash refund or transfer the refund directly to the gift recipient.

  1. LEGAL GUARANTEE

Products sold to consumers are covered by the mandatory legal guarantee applicable in the customer’s country.

For consumers in Spain, new products are generally covered by a three-year legal conformity guarantee from the date of delivery.

If a product is defective or does not conform to its description, the customer may be entitled to repair, replacement, a price reduction or termination of the contract under applicable law.

This legal guarantee is separate from the 14-day right of withdrawal and is not reduced by this Policy.

  1. INTERNATIONAL RETURNS

Customers outside Spain may be responsible for return shipping costs, customs documentation, import charges or other costs associated with an international return unless the product is defective, damaged or incorrect or applicable law requires otherwise.

Any customs declaration should clearly identify the shipment as returned goods.

We are not responsible for delays caused by incomplete or incorrect customs documentation.

  1. RIGHT OF WITHDRAWAL

Consumers who have a legal right of withdrawal may exercise it by sending an unambiguous statement containing:

To: TAKARA GOLF

Website owner: Pablo Perez-Villamil

NIF: 06608494L

Email: contact@takaragolf.com

I hereby give notice that I withdraw from my contract for the purchase of the following products:

Products:

Order number:

Order date:

Date received:

Customer’s name:

Customer’s address:

Date:

Signature, only if submitted on paper:

Use of this model is optional. Any clear statement communicating the decision to withdraw is sufficient.

  1. CONTACT

For questions, returns or refund requests, contact us through the Contact page on our website or at:

TAKARA GOLF

Website owner: Pablo Perez-Villamil

NIF: 06608494L

Calle Telémaco 24

28232 Las Rozas de Madrid

Madrid, Spain

Email: contact@takaragolf.com